Patient Rights and Resources

In accordance with Texas House Bill 4224 (Section 181.105, Health and Safety Code), this notice provides clear instructions on how to access your health care records, contact the relevant state licensing authority, and file a formal consumer complaint.

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Accessing Records:

Clients have the right to request access to their records in accordance with applicable state and federal law, including the Health Insurance Portability and Accountability Act (HIPAA) and Texas law.

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Clients may contact our office directly, via email or client portal, with questions regarding access to their records or to obtain instructions for submitting a written request.

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Requests for records must be submitted in writing. Information regarding, the process for requesting records, applicable response timeframes, allowable fees (if any), and circumstances under which access may be limited or denied is outlined in our Notice of Privacy Practices and Informed Consent documents.

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Contacting Texas Behavioral Health Executive Council:

All licensed behavioral health professionals in Texas are regulated by the Texas Behavioral Health Executive Council (BHEC). The Council is responsible for investigating and prosecuting professional misconduct committed by licensed behavioral health professionals.​

Texas Behavioral Health Executive Council
George H.W. Bush State Office Building
1801 Congress Avenue, Suite 7.300, Austin, Texas 78701

Telephone: (512) 305-7700  |  24-Hour Toll-Free Complaint System: 1-800-821-3205
Official Website Contact Page:  Texas Behavioral Health Executive Council

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Formal Consumer Complaints:

If you believe your rights have been violated or you wish to file a formal consumer complaint, you may contact the Texas Attorney General's Consumer Protection Division here:  Texas Attorney General – Consumer Protection Division Website

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